Home/Worker Education/On site: your card and check-in

A lost or damaged card

If your card is lost, stolen or broken, report it straight away. Your old card stops working and your record stays yours.

3 min3 steps
The Buildpal Site Card, a white card with the Buildpal name and a contactless symbol
What you need
  • A Buildpal account

Losing a card doesn't mean losing your work record. Your record belongs to you, not to the card.

  1. Report it straight away

    Report the card lost from your profile, or tell the site supervisor, so nobody else can use it.

  2. Your old card stops working

    Once it's reported, the old card is refused at every reader. Your record, your tier and your wallet stay the same.

  3. Get a replacement

    Ask for a replacement card. It is registered to you, like the first one.

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  • On site: your card and check-in

    Get your Site Card

    Your Site Card is how you check in at the gate. Your first card is free, it is registered to you, and it goes with you to every site.

    3 min3 steps
  • On site: your card and check-in

    Check in and out at the gate

    Tap your card at the reader when you arrive and when you leave. That tap is the record your pay is calculated from.

    3 min4 steps
  • Getting started

    Join Buildpal

    Create your worker profile with a smartphone or a basic phone. Joining is free, and your profile is yours: it follows you from site to site.

    5 min4 steps

Still stuck?

Tell us what's wrong and the Buildpal team will help you sort it out.

Contact the team